Refund policy

Return & Refund Policy – Royal Oasis

At Royal Oasis, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns Eligibility
We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original condition, and in original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items
The following items cannot be returned:

  • Used or damaged products (not due to our fault)

  • Personal care items (for hygiene reasons)

  • Items purchased on clearance or special discount

3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.

4. Refund Process
Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued via the original payment method or bank transfer

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

6. Order Cancellation

  • Orders can be canceled within 12 hours of placement

  • Once shipped, orders cannot be canceled

7. Contact Information
For return or refund requests, please contact us:
Email: royaloasis28@gmail.com
Phone: +92 313 7515904

We aim to provide a smooth and reliable shopping experience at Royal Oasis. Thank you for shopping with us.